AI customer support for Shopify stores, built by store owners.

Both. A one-person dropshipping store gets a support team it did not have, with 50 free tickets. An established brand gets replies that stay on tone in every language, and a team that only sees the cases that need a person. Unlimited seats and stores on every plan.

Our own AI, built for ecommerce support and nothing else. It is trained on millions of ecommerce customer service cases and was tuned for six months on our own stores' tickets before it wrote a reply for anyone else. On your store it follows the funnels you build and your own knowledge base, and it reads the real Shopify order, so it answers from your rules and real facts, not from a generic model's guess.

As advanced as you want. The funnel builder lets you chain checks on real order facts, questions to the customer, drafts and hand-offs, per category, with as many branches as your policies need. Solvias AI follows the funnel you drew and learns from how you approve and edit its replies.

Arthur and Bryan, two dropshippers and brand owners whose stores have done over 30 million in revenue. They built Solvias with a team of professional developers for their own support inboxes first, spent six months tuning Solvias AI on their own tickets, and then opened it to the public. It is opinionated because they are the customer.

Email and Shopify. Connect Gmail, Outlook or any IMAP and SMTP mailbox, and every inbound email becomes a ticket with the Shopify order, customer, fulfillment and ParcelPanel tracking attached. No chat widget on your store, no social DMs, no phone.

Connect a mailbox and your Shopify store, publish the three starter funnels, and the first drafts are waiting the same afternoon. No implementation project, no engineer.

A draft is usually waiting within a minute of the email arriving, and on funnels with auto-send the customer has the answer in seconds. On our demo store the median first reply went from 9 hours 12 minutes to 38 seconds. Fast first replies are also why our own chargeback rate stayed low.

Only where you let it. Every category starts in review mode: Solvias AI drafts, a person approves. Auto-send is switched on per funnel, and only a draft that passed your checks goes out unattended.

No. Solvias has read-only access to your store. A refund or cancellation request goes to your team with the order, the conversation and a suggested reply, and a person decides. Nothing that touches money happens without you.

It only answers from the real order, the tracking and the articles you wrote, and it cites the article on the ticket. If nothing you wrote covers the question, it does not guess. It escalates to you and records the gap so you can write the article once.

A refund, an exception, a complaint: Solvias AI escalates it to your team with the order data, the conversation and a suggested reply attached. If the question is one your knowledge base does not cover yet, it lands in your Gaps list so you can write the article once.

The customer's. Solvias detects the language of each email and drafts in it, opening and signing off the way that language does. Auto-translate for your team is on every paid plan.

Yes. Unlimited team members and stores on every plan, including Free. Notes, mentions, macros with merge fields, escalation tags and admin logs are all included.

Gorgias charges a helpdesk ticket fee plus a dollar for every ticket its AI resolves, and $1.50 past the bundle. Solvias bills the ticket and Solvias AI is included. It also never writes to your store, and every reply can wait for your approval.

Per ticket you reply to, never per seat or per store. Start on the free plan, 50 tickets in total with no credit card, and move up when you outgrow it.

In the EU, encrypted at rest. Your emails and customer data are never used to train shared models.