AI customer service for ecom
Your support team, on autopilot.
Solvias resolves up to 70% of your email tickets — instantly, in 30+ languages, with the brand voice you've built.
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What it does
Less ticket queue. More repeat customers.
Solvias isn't a chatbot bolted onto your help desk. It reads incoming emails, follows your funnels, and responds the way you would — escalating only when a human needs to step in.
Instant resolution
Average first-response time drops from 9 hours to 7 seconds. Customers don't wait — they ship orders faster, you sleep better.
30+ languages, native voice
Solvias detects the customer's language and replies natively. Trained on your brand tone, your product catalog, your refund policy.
Plugs into your stack
Shopify, WooCommerce, Gorgias, Zendesk, Klaviyo, ShipBob — one-click connect. No middleware, no Zapier tape.
Human-in-the-loop
When confidence dips, Solvias hands off cleanly with full context. No 'I'm just an AI' loops, no escalation chaos.
How it works
Live in five minutes, not five weeks.
No implementation team, no SOW. Connect your store, setup your funnels or use the already tested templates, and Solvias is answering tickets before your coffee gets cold.
See it in action01
Connect your store
Connect your Shopify store and link your mailbox. Solvias indexes your orders, products, customers and policies.
02
Train on your voice
Upload snippets of past tickets so the AI learns exactly how you want to respond — your tone, your rules, your edge cases.
03
Go live with guardrails
Start in suggest-only mode. When you trust it, flip the switch — Solvias resolves autonomously, escalates when needed.
04
Watch it improve
Every conversation feeds back. Weekly reports show resolution rate, sentiment, and the gaps still costing you tickets.
70%
of tickets fully auto-resolved
7s
average first response time
30+
languages spoken natively
12x
ROI in the first 90 days
Pricing
Pay for resolutions, not seats.
Every plan includes 14 days free. No setup fees, no hidden per-conversation costs.
Launch
€29/month
For new and testing stores.
Start free trial- 100 included tickets
- Extra tickets: €0.40
- Invite your agents
- AI auto-responses
MOST POPULAR
Growth
€99/month
For growing ecommerce stores.
Start free trial- 300 included tickets
- Extra tickets: €0.40
- Invite your agents
- AI auto-responses
- Priority support
Scale
€299/month
For high-volume operations.
Start free trial- 1,200 included tickets
- Extra tickets: €0.35
- Invite your agents
- AI auto-responses
- Priority support
Enterprise
For teams needing custom infrastructure, volume pricing, or a dedicated SLA.
FAQ
Questions, answered.
Still curious? Our team replies in under an hour during EU business hours.
Chatbots reply with scripted answers. Solvias is an autonomous agent — it reads your incoming emails, follows the funnels you set up, and responds exactly the way you would have. When a ticket needs a manual action, it escalates cleanly to a human. Customers usually don't realize they aren't talking to a person.
30+ out of the box, including all major European languages, Arabic, Japanese, Korean and Mandarin. Detection is automatic per conversation.
Most stores are live within 10–20 minutes. Connect your platform, create your funnels or use one of our ready-made templates, and start in suggest-only mode if you want to review answers before they send.
Yes. Solvias trains on your past conversations, help center, and any tone-of-voice docs you upload. You can also tune formality and emoji usage per channel.
It hands off to a human teammate with full context — order data, sentiment, conversation history, suggested reply. No 'I'm just a bot' loops, no lost context.
SOC 2 Type II, GDPR compliant, hosted in EU or US regions. Customer data is never used to train shared models. Enterprise plans include custom DPAs and on-prem LLM options.
Ready to resolve 70% of your tickets while you sleep?
14-day free trial. No credit card. Live in 5 minutes. Cancel anytime.