- Solvias: the pick for email-first Shopify stores that want the AI in the price. From €29 a month, free for the first 50 tickets.
- Commslayer: the cheapest all-channel option, with a free plan of 300 conversations a month.
- Re:amaze: per-seat pricing from $29 and lots of channels, good for a small team with several brands.
- Zendesk: for larger teams that need enterprise workflows and choice of data region.
Why stores look for a Gorgias alternative
Gorgias is a strong product. The reason most stores start looking is the bill. The helpdesk is priced by tickets and the AI Agent by resolutions: $30 buys 30 on Starter and Basic, and past the bundle each one is $1.50. The better the AI works, the higher the invoice.
Other reasons we hear from store owners:
- They mostly answer email and pay for channels they barely use
- Starter allows only 3 seats
- They want a person to approve anything that touches money
- They want a real free tier to test with, not a 7-day trial
4 Gorgias alternatives worth a look
- Free for 50 tickets, then from €29 a month
1. Solvias
Best for: Email-first Shopify storesSolvias is an AI email helpdesk built only for Shopify. Solvias AI is included in every plan, with no fee per resolution. It reads the real order and tracking, follows the funnels you build, and starts every category in review mode.
It has read-only access to your store, so refunds and cancellations always go to a person. Seats and stores are unlimited.
Watch out: Email only. No chat, social or phone, and Shopify is the only store platform.
- Free for 300 conversations a month, Plus from $39
2. Commslayer
Best for: A cheap all-channel inboxCommslayer covers email, live chat, WhatsApp, Instagram, Facebook, TikTok and voice. Its free plan includes 300 conversations and 300 AI messages a month, with unlimited agents. The AI can cancel orders, edit items and issue refunds.
It has a 4.9 rating from 233 reviews on the Shopify App Store. Overage is $0.15 per conversation and $0.075 per extra AI message.
Watch out: The AI is metered by messages. When the pool runs out you pay per message, and you can set a spending cap, including $0.
- $29 to $69 per team member a month, or $59 flat for Starter
3. Re:amaze
Best for: Small teams running several brandsRe:amaze prices per team member and includes email, live chat and social on Basic, with SMS and voice from Pro. It has a multi-brand inbox from Pro, a status page and video calls on Plus. Agents can refund and cancel Shopify orders from a conversation.
Its AI Agent includes 5, 10 or 20 resolutions per user a month, then $0.85 each.
Watch out: Costs grow with every seat, and its data processing agreement lists US hosting.
- From €19 per agent a month (Support Team), Suite from €55
4. Zendesk
Best for: Larger teams with complex workflowsZendesk is the enterprise option: approval workflows, custom roles, workforce management and a large app marketplace. On Suite Professional and up you can choose where your data lives, including the EEA.
Its AI agents include 5 or 10 automated resolutions per agent a month, then €1.50 to €2.00 each.
Watch out: Priced per agent, and its Shopify app has a 3.2 rating. It is built for every industry, not for Shopify first.
Gorgias alternatives compared on price
What each would cost for 400 tickets a month, 3 people, with the AI resolving 60% of tickets. Monthly billing, cheapest plan that fits.
| Tool | A month | On which plan |
|---|---|---|
| Solvias | €99 | Growth, AI included |
| Commslayer | $39 | Plus, 800 conversations, AI messages included |
| Re:amaze | $278 | Basic, 3 seats, 225 AI resolutions past the allowance |
| Gorgias | $445 | Basic + AI Agent, 210 resolutions past the bundle |
| Zendesk | €657 | Suite Team, 3 agents, 225 resolutions pay-as-you-go |
From each vendor's public pricing page, checked October 1, 2026. Commslayer is the cheapest here, and we say so. Re:amaze also sells a $59 Starter plan for 500 conversations, but its AI allowance is not published. Zendesk is shown on Suite Team, which adds chat and social; Support Team, email only, would be €525.
When to stay on Gorgias
Stay on Gorgias if chat, social and voice carry most of your conversations, if you want the AI to issue refunds without a person, or if you use several store platforms. Switching only pays off if the reason you're unhappy is one the new tool fixes.
How to choose between them
Start with where your customers write. If nine in ten tickets arrive by email, you don't need an omnichannel suite. If chat drives sales, you do.
Then look at how the AI is billed. Per resolution (Gorgias, Re:amaze, Zendesk) means the bill follows your automation rate. Included with a message pool (Commslayer) or included per ticket (Solvias) keeps it predictable.
Last, decide what the AI may do on its own. Some stores want it to refund and cancel. Others, like us, want a person on anything that moves money.
Is there a free Gorgias alternative?
Two of the four have a free plan. Commslayer Free includes 300 conversations a month with no time limit. Solvias Free includes 50 tickets in total, with Solvias AI and unlimited seats, so you can test it on your real inbox without a card.
Gorgias itself offers a 7-day trial and no free plan.
Gorgias alternatives: questions
What is the best Gorgias alternative for Shopify?
It depends on your channels. For email-first stores that want AI included, Solvias. For the lowest price across every channel, Commslayer. For per-seat pricing with many channels, Re:amaze. For enterprise workflows, Zendesk.
What is the cheapest Gorgias alternative?
Commslayer, with a free plan of 300 conversations a month and Plus from $39. Solvias is free for the first 50 tickets and then €29 a month for 100 tickets, with the AI included.
Which Gorgias alternative includes AI without a per-resolution fee?
Solvias includes Solvias AI in every plan with no per-resolution fee. Commslayer includes AI messages in the plan up to a monthly pool, then charges $0.075 per extra message.
How hard is it to switch from Gorgias?
For email, it is mostly connecting your mailbox and your Shopify store. With Solvias you can run both side by side in review mode before you cancel anything.
Every number about another product on this page comes from its own public pages, checked on October 1, 2026. Prices change, so check their page before you decide. Spot something out of date? Write to info@solvias.io and we fix it.