Two good helpdesks. One AI that is actually included.
Gorgias and Commslayer are capable products. Here is where Solvias makes a different call, side by side, from their public pricing and product pages, September 2026.
vs
vs
Side by side.
Three things to read for: what you pay for, what the AI is allowed to do on its own, and which channels you need. Where a competitor is stronger, the cell says so.
| Feature | You are here | | |
|---|---|---|---|
| Pricing | |||
| Free plan | 50 tickets in total, no card | 300 conversations a month, hard cap | |
| Paid plans start at | €29 a month, 100 tickets | $10 a month, 50 tickets. $40 with the AI Agent | $39 a month, 800 conversations |
| What you pay for | The ticket you reply to | The ticket, then each AI resolution | The conversation, then each AI message |
| AI included, no per-resolution fee | $1.00 per AI resolution, $1.50 past the bundle | $0.075 per AI message past the pool | |
| What happens when the AI allowance runs out | Nothing. The AI is in the ticket price | Billed at $1.50 per resolution | $0.075 per AI message, or a spending cap you set |
| Extra tickets | €0.35 each, €0.25 on Scale | $0.40 each, $0.36 on Pro and up | $0.15 per conversation |
| Seats | Unlimited | 3 on Starter, 500 above | Unlimited |
| Stores or brands | Unlimited | Not listed | One brand per account for the AI |
| Trial | Free plan, 50 tickets, no end date | 7 days | Free plan, 14 days on paid |
| AI and control | |||
| AI drafts on every ticket | |||
| Review mode by default | Not listed | Draft only or approve first, per topic | |
| Auto-send switched on per funnel | Per intent | Per topic | |
| AI can refund, cancel or edit orders | Never. Read-only on your store | Yes | Yes, with refund caps |
| Complaints and legal mail always held for a person | Not listed | Not listed | |
| Checks read the live Shopify order before replying | |||
| Brand voice and guardrails on the smallest plan | |||
| List of questions your knowledge base does not cover yet | On the custom plan | Through MCP | |
| Replies in the customer's language | |||
| Channels and platforms | |||
| Email (Gmail, Outlook, IMAP) | |||
| Live chat widget | |||
| Instagram, Facebook, WhatsApp | |||
| Voice and phone | Add-on | ||
| SMS | Add-on | On the roadmap | |
| Shopify | |||
| Other platforms | WooCommerce, BigCommerce, Magento | ||
| Data hosted in the EU by default | US, EU or AU region | Not listed | |
“Not listed” means their public pages do not state it. Gorgias: “Each automated interaction also counts as one helpdesk ticket. Overage above the plan's included allowance is billed at $1.50 per interaction.” Commslayer: “Above your plan: $0.15 per extra conversation, $0.075 per extra AI agent message.” You can set a monthly spending cap, including $0, for a hard ceiling at the plan price.
The same tickets on Gorgias, itemized.
Gorgias charges for the ticket, then again for every ticket its AI resolves. Set your volume and compare the two bills.
less a year with Solvias at 800 tickets a month. That is the Gorgias bill minus ours, times twelve.
Public list prices, September 2026, on the cheapest Gorgias plan for the volume, overage included. Gorgias lists in dollars, Solvias in euros, compared one to one.
Where they are stronger.
Every channel in one inbox: chat, SMS, WhatsApp, Instagram, Facebook and a voice add-on. Over a hundred integrations, multiple store platforms, and enterprise controls such as SSO and audit logs. If your support runs on chat and social, Gorgias covers ground Solvias does not.
Chat, social DMs and comments, phone, a customer portal and comment moderation, at very low base prices with unlimited seats. If you want one cheap tool for every channel and you are happy to meter the AI, Commslayer is a serious option.
SolviasEmail support for Shopify stores, nothing else. Solvias AI in every plan, follows the funnels you build, and every reply can wait for your approval. Built by store owners.
Before you switch.
The questions merchants ask us when they arrive from another helpdesk.
We tried. Every number comes from the competitor's public pricing or product page in September 2026. The bill below picks their cheapest plan at each volume, not their most expensive, and uses the 60% automation rate Gorgias advertises for itself. Where they are stronger, the page says so. If a number is wrong, tell us and we will fix it.
Yes. Connect the mailbox and Shopify, and Solvias drafts in review mode while the old helpdesk keeps running. Nothing is sent until you approve it, so hold the drafts against your own replies for as long as you like, and cancel the old tool only once you trust them. The first 50 tickets are free, with no card.
Solvias does not do chat, social DMs, SMS or phone. It handles email: Gmail, Outlook or any IMAP and SMTP mailbox, with every inbound email turned into a ticket. If chat matters to your store, keep a tool for it. Solvias takes the email.
Because on a Shopify store the AI is the product, not an add-on. A helpdesk that charges per resolution earns more the more its AI does, and you end up rationing your own automation. Solvias bills the ticket you reply to, on every plan including Free, whether a person or the AI wrote it.
Every comparison, one by one
Deeper guides per helpdesk: side by side, the alternatives, and what their pricing really comes to.
An omnichannel helpdesk for ecommerce with an AI Agent sold per automated interaction.
An all-channel AI helpdesk for Shopify, priced per conversation with a pool of AI messages in every plan.
A per-seat helpdesk with live chat, social, SMS and voice, and an AI Agent billed per resolution past a small allowance.
A general customer service platform for every industry, priced per agent, with AI agents billed per automated resolution.
Read the first draft before you cancel anything.
50 free tickets in total, no credit card, unlimited seats and stores. Solvias AI is included. Nothing is sent until you approve it.
Start for free