On Zendesk's European pricing page, plans cost €25 per agent a month (Support Team), €69 (Suite Team) and €149 (Suite Professional) on monthly billing. Annual billing brings them to €19, €55 and €115.
The AI is extra past a small allowance: 5 automated resolutions per agent a month (10 on Professional), then €2.00 each pay-as-you-go or €1.50 committed. With 3 agents and the AI resolving 60% of 400 tickets, Support Team comes to €525 a month.
Zendesk plans and prices
| Plan | Price | What is included | AI |
|---|---|---|---|
| Support Team | €25 per agent, €19 annual | Email ticketing only | 5 resolutions per agent, then €1.50 to €2.00 each |
| Suite Team | €69 per agent, €55 annual | Adds messaging and live chat, voice, social and WhatsApp | 5 resolutions per agent, then €1.50 to €2.00 each |
| Suite Professional | €149 per agent, €115 annual | Adds AI writing tools, Admin Copilot, AI reports, EEA data center at no cost | 10 resolutions per agent, then €1.50 to €2.00 each |
| Suite Enterprise + Copilot | On request | Enterprise workflows, Copilot included | On request |
| Copilot add-on | €50 per agent, annual | Agent-assist add-on | Assist, not autonomous resolutions |
Euro prices from Zendesk's European pricing page, zendesk.fr/pricing, checked October 1, 2026. zendesk.com redirected us there, so we do not quote dollar prices. Check the page for your region before you decide.
What Zendesk really costs each month
What Zendesk costs a store with 3 agents on monthly billing, the AI resolving 60% of tickets, on Support Team, the cheapest plan that covers email. Solvias is next to it for reference.
| Tickets a month | Zendesk | Solvias |
|---|---|---|
| 100 | €165 €75 for 3 agents + €90 for 45 resolutions | €29 Launch, AI included |
| 400 | €525 €75 for 3 agents + €450 for 225 resolutions | €99 Growth, AI included |
| 800 | €1,005 €75 for 3 agents + €930 for 465 resolutions | €239 Growth + 400 extra tickets |
| 1,500 | €1,845 €75 for 3 agents + €1,770 for 885 resolutions | €299 Scale, AI included |
Pay-as-you-go resolutions at €2.00, 15 included for 3 agents. Committed resolutions at €1.50 would lower each Zendesk total, but by less than a quarter. Suite Team adds €132 a month for 3 agents at every volume.
How Zendesk charges: per agent, per month
Every Zendesk plan is priced per agent. A store with 3 people on Support Team pays €75 a month on monthly billing before any AI. Hire a fourth and the bill grows by €25, whether ticket volume changes or not.
Support Team covers email only. Suite Team adds messaging and live chat, voice and social channels, including WhatsApp. Suite Professional adds AI writing tools and lets you keep data in the EEA at no extra cost.
How much is the Zendesk AI?
Zendesk counts automated resolutions: conversations its AI agents solve with no person involved. Each agent brings 5 a month, or 10 on Suite Professional. You are billed only for resolutions that succeed.
Past the allowance, each resolution is €2.00 pay-as-you-go or €1.50 if you buy a commitment. On a store where the AI handles 240 tickets a month and 3 agents bring 15, that is 225 extra resolutions, or €450 a month pay-as-you-go.
Copilot, Zendesk's agent-assist add-on, costs €50 per agent a month, billed annually. It is included in Suite Enterprise + Copilot.
Trial, billing and data location
- Trial: 14 days with Suite Professional features. There is no free plan
- Annual billing: about 20 to 24% lower than monthly
- EEA data center: free on Suite Professional and higher, not included on Team plans
- Shopify: through the Zendesk app, which lets agents view, refund and cancel unfulfilled orders
How to keep a Zendesk bill down
If you stay on Zendesk, commit to resolutions once you know your volume, because €1.50 is a quarter less than €2.00. Stay on Support Team if email is all you need. And review seat count every quarter, because every agent costs money even in a quiet month.
If per-agent pricing is the real problem, look at a tool that bills tickets instead. Solvias charges per ticket you reply to, with Solvias AI included and seats free. See the full Solvias vs Zendesk comparison.
Zendesk pricing: questions
How much does Zendesk cost per agent?
On Zendesk's European pricing page, Support Team is €25 per agent a month on monthly billing, Suite Team €69 and Suite Professional €149. Annual billing lowers them to €19, €55 and €115.
Is AI included in Zendesk?
Partly. Each agent includes 5 automated resolutions a month, 10 on Suite Professional. Past that, Zendesk charges €2.00 per resolution pay-as-you-go or €1.50 committed. Copilot is a separate €50 per agent add-on.
Does Zendesk have a free plan?
No. Zendesk offers a 14-day trial. Solvias has a free plan with 50 tickets in total, AI included, no card.
Which Zendesk plan includes EU data hosting?
The Data Center Location add-on, including the EEA region, is free on Suite Professional and higher. Lower plans don't list it.
Is Zendesk worth it for a small Shopify store?
It can be, if you need its workflows and channels. For a small store that mostly answers email, per-agent pricing and per-resolution AI add up fast: €525 a month for 3 agents at 400 tickets on Support Team.
Every number about another product on this page comes from its own public pages, checked on October 1, 2026. Prices change, so check their page before you decide. Spot something out of date? Write to info@solvias.io and we fix it.