We built the helpdesk we wanted for our own stores.
We are Arthur and Bryan, dropshippers and brand owners. Between our Shopify stores we have done over 30 million in revenue, and every order can turn into a support email: where is my order, a wrong size, a dented box, a customer writing in Danish while the team reads English.
At our volume we needed AI, and the tools we tried charged per answer. The better the AI worked, the bigger the bill. So we built Solvias for ourselves first, with a team of professional developers, and ran it six months on our own stores' tickets before anyone else used it.
Fast first replies were the point. They kept customers calm and our chargeback rate low. When it worked for us, we opened it up.
What we built it to do
Solvias AI, trained on millions of support cases
Built for ecommerce support and nothing else, then tuned six months on our own stores' tickets before anyone else used it.
First reply in seconds, not hours
The reply is written the moment the email lands. Fast first replies kept our customers calm and our chargeback rate low.
One number on the bill
Solvias AI is in every plan, Free included. No per-resolution fee, and seats and stores are never billed.
It checks before it promises
Every funnel reads the real Shopify order first: fulfilled, delivered, still inside the cancellation window.
It proposes, you approve
Every category starts in review mode. Switch auto-send on per funnel once you trust it. Refunds always go to a person.
It tells you where your knowledge is thin
A question your knowledge base can't answer becomes a gap, linked to the ticket that raised it. Write the article once.
By ecommerce professionals, for ecommerce professionals. We write the comparison guides on this site ourselves. If a number about another tool is out of date, mail info@solvias.io and we fix it.