- Solvias: per-ticket pricing with unlimited seats and Solvias AI included. Best for email-first Shopify stores. Free for 50 tickets, then from €29.
- Commslayer: unlimited agents, every channel and a free plan of 300 conversations a month.
- Gorgias: priced by tickets, not seats, with the deepest Shopify order actions. AI costs extra per resolution.
- Zendesk: per agent like Re:amaze, but with enterprise workflows and a choice of data region.
Why stores move away from Re:amaze
Re:amaze is easy to start with: $29 per team member for email, chat and social. The pressure usually comes later, from two directions at once.
- Every new person on the team adds a seat, including seasonal help
- The AI Agent includes 5 to 20 resolutions per user, then charges $0.85 each
- SMS and voice start on the $49 Pro plan
- Its data processing agreement lists hosting in the United States
If those points match your situation, a tool that bills by volume instead of by person is worth comparing.
4 Re:amaze alternatives worth a look
- Free for 50 tickets, then from €29 a month
1. Solvias
Best for: Email-first Shopify stores with a growing teamSolvias is an AI email helpdesk made only for Shopify. You pay per ticket you reply to, with unlimited seats and stores on every plan. Solvias AI is included, so there is no resolution fee.
It reads the real order and tracking, follows the funnels you build and starts every category in review mode.
Watch out: Email only, Shopify only. No chat, social, SMS or voice, and the AI never refunds or cancels on its own.
- Free for 300 conversations a month, Plus from $39
2. Commslayer
Best for: Keeping every channel without paying per seatCommslayer has unlimited agents on every plan, including Free. It covers email, live chat, WhatsApp, Instagram, Facebook, TikTok and voice. AI replies are included up to a monthly pool of AI messages.
It has a 4.9 rating from 233 reviews on the Shopify App Store, and its AI can cancel orders, change shipping and issue refunds.
Watch out: Extra AI messages cost $0.075 each past the pool, and voice is billed per minute at rates it doesn't publish.
- From $10 a month, $40 with the AI Agent
3. Gorgias
Best for: Stores that want the AI to act on ordersGorgias prices by tickets, with 500 seats on Basic and up, so a growing team doesn't raise the bill. It has the deepest Shopify order tooling of the group: create, edit, cancel and refund orders from a ticket.
It covers email, chat and social, with voice and SMS as add-ons, and works with WooCommerce, BigCommerce and Magento too.
Watch out: The AI Agent is a prepaid bundle, then $1.50 per resolution. At volume it is the most expensive line on the bill.
- From €19 per agent a month, Suite from €55
4. Zendesk
Best for: Larger support teams with complex processesZendesk is the enterprise choice: approval workflows, custom roles, workforce management and a large app marketplace. On Suite Professional and up you can host your data in the EEA at no extra cost.
Its AI agents include 5 or 10 automated resolutions per agent a month, then €1.50 to €2.00 each.
Watch out: Still priced per agent, like Re:amaze. Its Shopify app has a 3.2 rating, and order editing isn't listed in its Shopify integration.
Re:amaze alternatives compared on price
The monthly bill for 400 tickets, 3 people, with the AI resolving 60% of tickets. Monthly billing, cheapest plan that fits.
| Tool | A month | On which plan |
|---|---|---|
| Solvias | €99 | Growth, AI included |
| Commslayer | $39 | Plus, 800 conversations, AI messages included |
| Re:amaze | $278 | Basic, 3 seats, 225 AI resolutions past the allowance |
| Gorgias | $445 | Basic + AI Agent, 210 resolutions past the bundle |
| Zendesk | €657 | Suite Team, 3 agents, 225 resolutions pay-as-you-go |
From each vendor's public pricing page, checked October 1, 2026. Commslayer is the cheapest at this volume. With a single seat, Re:amaze Basic drops to about $229 at 400 tickets. Zendesk is shown on Suite Team, which adds chat and social; Support Team, email only, would be €525.
When to stay on Re:amaze
Stay on Re:amaze if you are a small team that leans on live chat, SMS or video calls, or if you run several brands with chat on each. At one or two seats it is hard to beat on price for that many channels. Switch only if seats, AI fees or hosting are the real problem.
What to compare before you switch
First, count your channels. Look at last month's conversations and see how many came from chat, SMS or social. If email is most of it, you are paying for channels you barely use.
Second, count your people a year from now. Per-seat pricing (Re:amaze, Zendesk) grows with the team. Per-ticket or per-conversation pricing (Solvias, Gorgias, Commslayer) grows with volume.
Third, look at how each one bills the AI. A per-resolution fee rises as your automation improves. An AI that is included keeps the bill flat when it gets better.
Is there a free Re:amaze alternative?
Re:amaze has a 14-day trial and no free plan. Two alternatives do have one. Commslayer Free includes 300 conversations a month with unlimited agents. Solvias Free includes 50 tickets in total, with Solvias AI and unlimited seats, so you can test it on your real inbox with no card.
Re:amaze alternatives: questions
What is the best Re:amaze alternative for Shopify?
For email-first stores with a growing team, Solvias, because seats are unlimited and the AI is included. For every channel without per-seat pricing, Commslayer. For AI that acts on orders, Gorgias. For enterprise workflows, Zendesk.
Which Re:amaze alternative doesn't charge per seat?
Solvias, Commslayer and Gorgias. Solvias has unlimited seats on every plan, Commslayer unlimited agents on every plan, and Gorgias 500 seats from Basic up.
Which Re:amaze alternative hosts data in the EU?
Solvias stores data in the EU. Zendesk offers EEA hosting on Suite Professional and up, Gorgias says EU merchants get an EU server, and Commslayer's privacy policy says data is primarily stored in the EU or EEA.
Can I keep Re:amaze for chat and use something else for email?
Yes. Solvias only handles email, so you can keep Re:amaze for chat and social and let Solvias draft the email replies.
Every number about another product on this page comes from its own public pages, checked on October 1, 2026. Prices change, so check their page before you decide. Spot something out of date? Write to info@solvias.io and we fix it.