- Solvias: AI email support built only for Shopify. AI included, seats free, from €29 a month.
- Commslayer: the cheapest all-channel inbox, with a free plan..
- Gorgias: the deepest Shopify order tooling, with an AI that can edit and refund orders.
- Re:amaze: per-seat pricing from $29 with many channels, for small teams with several brands.
Why Shopify stores leave Zendesk
Zendesk is powerful, but it is a general tool. For a Shopify store, three things come up again and again. Per-agent pricing makes every new hire cost money. The AI is billed per resolution past a small allowance. And the Shopify app is an add-on, with a 3.2 rating on the Shopify App Store.
Other common reasons:
- Most tickets are email, so the omnichannel suite goes unused
- Small teams want a tool they can run without an admin
4 Zendesk alternatives worth a look
- Free for 50 tickets, then from €29 a month
1. Solvias
Best for: Email-first Shopify stores with a growing teamSolvias is our AI email helpdesk, built only for Shopify. Solvias AI is in every plan with no per-resolution fee, and seats and stores are unlimited, so the bill follows your tickets, not your team.
Every email arrives with the Shopify order and tracking attached, and every category starts in review mode until you let it send.
Watch out: Email only, Shopify only. No voice, chat or WhatsApp, and none of Zendesk's enterprise workflow tools.
- From $10 a month, $40 with the AI Agent
2. Gorgias
Best for: A full Shopify helpdesk with order actionsGorgias has the most Shopify App Store reviews of the group (706). It is priced by tickets, not agents, and its agents and AI can edit, cancel and refund orders from a ticket. It covers email, chat and social, with voice and SMS as add-ons, and the Built for Shopify badge.
Its AI Agent comes as a prepaid bundle per plan, then $1.50 per resolution. EU merchants get an EU server.
Watch out: The AI line grows fast at high automation, and Starter allows only 3 seats.
- Free for 300 conversations a month, Plus from $39
3. Commslayer
Best for: The lowest price across every channelCommslayer is run by Actuals Oy, a Finnish company, and its privacy policy says data is primarily stored in the EU or EEA. It covers email, chat, WhatsApp, Instagram, Facebook, TikTok and voice, with unlimited agents on every plan.
AI messages are included up to a monthly pool. It has a 4.9 rating from 233 reviews on the Shopify App Store.
Watch out: AI messages past the pool cost $0.075 each. You can set a spending cap, including $0.
- $29 to $69 per team member a month, or $59 flat for Starter
4. Re:amaze
Best for: Small teams with several brandsRe:amaze is the closest to Zendesk's model: per-seat pricing, many channels and a multi-brand inbox from Pro. Agents can refund and cancel Shopify orders from a conversation.
Its AI Agent includes 5, 10 or 20 resolutions per user a month, then $0.85 each.
Watch out: Still priced per seat, and its data processing agreement lists US hosting.
Zendesk alternatives compared on price
What each would cost for 400 tickets a month, 3 people, with the AI resolving 60% of tickets. Monthly billing, cheapest plan that fits.
| Tool | A month | On which plan |
|---|---|---|
| Solvias | €99 | Growth, AI included |
| Commslayer | $39 | Plus, 800 conversations, AI messages included |
| Re:amaze | $278 | Basic, 3 seats, 225 AI resolutions past the allowance |
| Gorgias | $445 | Basic + AI Agent, 210 resolutions past the bundle |
| Zendesk | €657 | Suite Team, 3 agents, 225 resolutions pay-as-you-go |
From each vendor's public pricing page, checked October 1, 2026. Zendesk prices are the euro prices from its European pricing page. Zendesk Support Team, which is email only, would be €525. Commslayer is the cheapest here, and we say so.
When to stay on Zendesk
Stay on Zendesk if you have a large team with approval workflows, custom roles and QA, if you need native voice and WhatsApp, or if you support more than a Shopify store. A Shopify tool will feel smaller, because it is.
Zendesk alternatives without per-agent pricing
On Zendesk every agent is a seat on the bill, from €25 a month on Support Team. Three of the four alternatives price by volume instead:
- Solvias: unlimited seats and stores on every plan, Free included. You pay per ticket you reply to
- Commslayer: unlimited agents on every plan. You pay per conversation
- Gorgias: priced by tickets, with 3 seats on Starter and 500 on the other plans
- Re:amaze: per team member on Basic, Pro and Plus, or $59 flat for unlimited members on Starter, capped at 500 conversations a month
If you add seasonal help every November, a volume-priced tool keeps the bill flat while the team grows.
How to choose a Zendesk replacement
First, count your channels. If almost everything arrives by email, an email-first tool is simpler and cheaper. If voice and WhatsApp matter, you need a suite.
Second, check how pricing scales. Per agent (Zendesk, Re:amaze) punishes hiring. Per ticket (Gorgias, Solvias) or per conversation (Commslayer) follows your volume instead.
Third, check how the AI is billed. Zendesk, Gorgias and Re:amaze charge per resolution past an allowance. Commslayer meters AI messages. Solvias includes the AI in the ticket price.
Zendesk alternatives: questions
What is the best Zendesk alternative for Shopify?
For email-first Shopify stores, Solvias: AI included and seats free. For a full Shopify helpdesk with order actions, Gorgias. For the lowest price across every channel, Commslayer. For per-seat pricing with many channels, Re:amaze.
Is there a Zendesk alternative without per-agent pricing?
Yes. Solvias, Gorgias and Commslayer do not charge per agent. Solvias and Commslayer include unlimited seats on every plan. Gorgias includes 3 seats on Starter and 500 on the other plans.
Is there a free Zendesk alternative?
Commslayer has a free plan with 300 conversations a month. Solvias has a free plan with 50 tickets in total, AI included, no card. Zendesk offers a 14-day trial.
Every number about another product on this page comes from its own public pages, checked on October 1, 2026. Prices change, so check their page before you decide. Spot something out of date? Write to info@solvias.io and we fix it.