Solvias in facts
Solvias is an AI email helpdesk for Shopify stores. Solvias AI drafts or sends replies to customer email from the real Shopify order and the store's own knowledge base, and it is included in every plan. Built by Shopify store owners.
Last updated . Writing about Solvias? Quote this page, or mail info@solvias.io.
At a glance
- What it is
- AI email support for Shopify stores
- Channels
- Email only: Gmail, Outlook, IMAP / SMTP
- Store platform
- Shopify only, read-only access to orders, customers and fulfillments
- Carrier tracking
- ParcelPanel
- AI
- Solvias AI, trained on millions of ecommerce customer service cases, then tuned for six months on the founders' own stores
- AI pricing
- Included in every plan, Free too. No per-resolution fee
- Seats and stores
- Unlimited on every plan
- Free plan
- 50 tickets in total, not per month. No credit card
- Data
- Stored in the EU, encrypted at rest, never used to train shared models
- Sign up
- app.solvias.io
Plans and prices
- Free
- €0. 50 tickets in total, not per month. At 50 Solvias AI pauses, the inbox keeps working.
- Launch
- €29 a month, 100 tickets a month, €0.35 per extra ticket. Adds auto-translate and AI summaries.
- Growth
- €99 a month, 400 tickets a month, €0.35 per extra ticket. Priority support.
- Scale
- €299 a month, 1,500 tickets a month, €0.25 per extra ticket. Lowest rate over the plan. WhatsApp support.
- Custom
- Above 5,000 tickets a month: your volume, your ticket price, a named contact
- A ticket counts when you or Solvias AI reply to it. Spam, bounces and unanswered mail are free.
- Solvias AI drafts and auto-send are in every plan, including Free. There is no per-resolution fee.
- Seats and stores are never billed.
- Month to month. Cancel anytime.
Full details on the pricing page.
What Solvias does
- AI drafts on every ticket, in the customer's language
- Auto-send per funnel, off by default
- Knowledge base answers with citations, never guesses
- Knowledge gaps list with the ticket that caused each one
- Auto-translate and thread summaries on paid plans
- Complaints and legal mail always held for a person
- Starter funnels for Return and refund, Order change, Where is my package
- Check blocks read real order facts: fulfilled, delivered, canceled, inside the cancellation window
- Every check explains its decision on the ticket trace
- Hand-off to a person with order, thread and a suggested reply attached
- Unlimited stores and team members on every plan
- Macros with merge fields and formatting that survives to the customer
- Internal notes, @mentions, escalation tags, admin logs
- Getting-started checklist and in-app help center
What Solvias does not do
- No live chat widget, social media DMs, SMS or phone support. Email only.
- No store platforms other than Shopify.
- It never refunds, cancels or edits an order. Store access is read-only; those requests go to a person.
- It does not send replies on its own until you switch auto-send on for a funnel. Review mode is the default.
- It does not guess. When the knowledge base has no answer, the ticket goes to a person and the question is added to the Gaps list.
Company
- Founders
- Arthur and Bryan, dropshippers and brand owners with over 30 million in revenue across their Shopify stores
- Legal entity
- AB Collection LLC
- Contact
- info@solvias.io