Pick Gorgias if your customers reach you on chat, Instagram, SMS or the phone, or if you want the AI to edit, cancel and refund orders for you. It covers more channels and more platforms than we do.
Pick Solvias if most of your support arrives by email and you want the AI in the price. At 400 tickets a month with the AI handling 60% of them, Gorgias comes to $445 a month. Solvias is €99.
Solvias vs Gorgias at a glance
| Compared on | Solvias | Gorgias |
|---|---|---|
| Price | ||
| Free option | Free plan, 50 tickets in total, no card | 7-day trial, no free plan |
| Entry price | €29 a month, 100 tickets | $10 a month, 50 tickets, without AI. $40 with the AI Agent |
| How the AI is billed | Included in every plan | A prepaid AI bundle per plan, then $1.50 per resolution |
| Extra tickets | €0.35 each, €0.25 on Scale | $0.40 each, $0.36 on Pro and Advanced |
| Seats | Unlimited on every plan | 3 on Starter, 500 on the other plans |
| AI and control | ||
| AI drafts and auto-replies | ||
| Review mode before anything is sent | The default for every category | Not stated on the pricing page |
| AI can edit, cancel or refund orders | No. Read-only on your store | Yes |
| Brand voice and guardrails | Every plan | Basic and up, not Starter |
| List of questions your knowledge base misses | Every plan | Custom plan |
| Channels and platforms | ||
| Live chat, social DMs | ||
| Voice and SMS | Paid add-ons | |
| Store platforms | Shopify | Shopify, WooCommerce, BigCommerce, Magento |
| Data in the EU | Always | EU merchants get an EU server |
What Solvias and Gorgias cost at four volumes
Same store, same tickets. We put the AI on 60% of tickets, the rate Gorgias advertises on its own homepage, and picked the cheapest Gorgias plan at each volume, overage included.
| Tickets a month | Gorgias | Solvias |
|---|---|---|
| 100 | $105 Starter + AI Agent | €29 Launch |
| 400 | $445 Basic + AI Agent | €99 Growth |
| 800 | $965 Basic + AI Agent | €239 Growth + 400 extra |
| 1,500 | $1,615 Pro + AI Agent | €299 Scale |
Gorgias monthly billing, checked October 1, 2026. Each plan's AI bundle covers 30, 30, 190 or 530 resolutions; past that, Gorgias bills $1.50 each. Gorgias prices are in dollars and ours are in euros. A euro is worth a little more than a dollar, but the gap stays large at every volume.
How much does each cost?
Gorgias sells two things: the helpdesk, priced by tickets, and the AI Agent, priced by automated interactions. Starter is $10 a month for 50 tickets. Add the AI Agent and it becomes $40, because $30 buys a bundle of 30 AI resolutions.
Past the bundle, every resolution costs $1.50. Each one also counts as a helpdesk ticket, so a busy month raises both lines of the bill.
Solvias has one line: the ticket you reply to. Solvias AI is included whether it writes the reply or you do. Seats and stores are free on every plan.
To be fair: without the AI Agent, Gorgias is cheap. At 100 tickets the helpdesk alone is $30 a month, about what our Launch plan costs. The difference is the AI. On Gorgias you pay more the more the AI does. On Solvias you don't.
What the AI is allowed to do
This is the biggest difference after price. The Gorgias AI Agent can act on orders. The AI Agent can edit orders, cancel them and issue refunds. For a team that wants hands-off returns, that is a real strength.
Solvias takes the opposite line. It has read-only access to your Shopify store. It reads the order, the fulfillment and the tracking. It never refunds, cancels or edits anything. Anything that touches money goes to a person, with the order and a suggested reply attached.
We built it that way because of our own stores. One wrong refund costs more than the time a person needs to click Approve. Every category also starts in review mode: Solvias AI drafts, you approve. You switch on auto-send per funnel when you trust it.
Channels: where Gorgias covers more
Gorgias brings email, live chat, social DMs and a help center into one inbox, with voice and SMS as paid add-ons. It also works with WooCommerce, BigCommerce and Magento.
Solvias does email for Shopify stores and nothing else: Gmail, Outlook or any IMAP and SMTP mailbox. No chat widget, no social DMs, no phone.
If chat and Instagram carry a big share of your conversations, Gorgias fits better. If your customers write to support@ and the volume is the problem, a tool built only for email will be simpler to run.
Accuracy: funnels and knowledge gaps
In Solvias you build a funnel per type of question: where is my order, returns, order changes. Each step can check a real order fact, such as whether the order is fulfilled or still inside your cancellation window, before the AI writes a word.
When a customer asks something your knowledge base doesn't cover, Solvias AI doesn't guess. It hands the ticket to you and adds the question to a Gaps list, linked to the ticket that raised it. Write the article once and the next one is answered.
Gorgias lists proactive knowledge-gap detection on its custom plan. Brand voice and guardrails start on Basic. In Solvias both are on every plan, including Free.
Switching from Gorgias without risk
You don't have to cancel anything to try Solvias. Connect your support mailbox and your Shopify store, and Solvias AI drafts replies in review mode while Gorgias keeps running.
- Day 1: connect the mailbox and Shopify, publish the three starter funnels
- Week 1: compare the drafts with the replies your team sends from Gorgias
- Week 2: switch on auto-send for the category you trust most, usually where is my order
- When you are sure: move the mailbox fully and cancel Gorgias
The first 50 tickets are free, with no credit card, so the test costs nothing.
Who is behind each tool
Gorgias was founded in 2015 and has 706 reviews on the Shopify App Store, with a 4.3 rating and the Built for Shopify badge. It is a mature product with a large team.
Solvias is new. We are Arthur and Bryan, dropshippers and brand owners with over 30 million in revenue across our stores. We built Solvias for our own inboxes first and tuned Solvias AI on our own tickets for six months before anyone else used it. Read our story.
Solvias or Gorgias: which one to pick
Pick Gorgias if
- Chat, social, SMS or voice carry a big share of your support
- You want the AI to edit, cancel and refund orders on its own
- You sell on WooCommerce, BigCommerce or Magento too
- You need SSO, audit logs or 150+ integrations
Pick Solvias if
- Most of your support arrives by email
- You want the AI included in the price, not billed per resolution
- You want every reply reviewed until you choose to let it send
- You want unlimited seats on the smallest plan
Solvias vs Gorgias: questions
Is Solvias a good Gorgias alternative?
For email-first Shopify stores, yes. You get AI drafts and auto-send in every plan, with no per-resolution fee. If you rely on chat, social or voice, Gorgias covers more channels.
Is Solvias cheaper than Gorgias?
With AI, yes, at every volume we checked. At 400 tickets a month with the AI resolving 60%, Gorgias costs $445 a month on monthly billing and Solvias €99. Without the AI Agent, Gorgias Starter at $10 is cheaper than any paid Solvias plan.
Can I run Solvias next to Gorgias?
Yes. Connect the same mailbox and Solvias drafts in review mode, so nothing is sent until you approve it. You can compare both for a week or two before switching.
Can Solvias refund or cancel orders like Gorgias?
No. Solvias has read-only access to your store. Refunds, cancellations and edits go to a person with the order and a suggested reply attached. That is a deliberate choice, not a missing feature.
Does Solvias have live chat?
No. Solvias handles email only: Gmail, Outlook or any IMAP and SMTP mailbox. If you need chat, keep a chat tool next to it.
Where is my data stored?
Solvias stores your data in the EU, encrypted at rest, and never uses it to train shared models. Gorgias says EU merchants get an EU server too.
Every number about another product on this page comes from its own public pages, checked on October 1, 2026. Prices change, so check their page before you decide. Spot something out of date? Write to info@solvias.io and we fix it.