Solvias
BFCMOffer

One email, six steps, nothing guessed.

This is what happens between a customer email arriving and a reply going out. Solvias reads the email, checks the Shopify order, follows the funnel you drew, writes the reply and waits for you, or sends. When a person should decide, it hands over with everything attached.

Start for free50 free tickets in total, no credit card.
  1. 1Reads the email
  2. 2Checks the order
  3. 3Follows your funnel
  4. 4Writes the reply
  5. 5You approve, or it sends
  6. 6Escalates when a person should decide
1Step 1 of 6

Reads the email

Every inbound email becomes a ticket. Spam, newsletters and bounces are filtered out before anyone sees them.

  • Spam, newsletters, bounces and automated mail are filtered before anyone sees them. They never count as tickets.
  • Emails from the same customer merge into one ticket, so a follow-up lands in the thread it belongs to.
  • The language is detected on arrival. The reply comes back in it.
Inbox, support@nordlys.exampleReading
  • EC
    Emily Carter
    Where is my order #8142?
    Reading
0 tickets0 filtered, nobody sees them0 merged into an open thread
2Step 2 of 6

Checks the order

Pulls the Shopify order, customer and fulfillment, plus the carrier status from ParcelPanel. Read-only, always.

  • The Shopify order, customer and fulfillment, matched to the sender. When nothing matches, it asks rather than guesses.
  • The cancellation window and the carrier status, through ParcelPanel if you use it.
  • Read-only. No refunds, cancellations or order edits by an AI, ever.
Order lookupRead-only
Order #8142
Nordlys Apparel, placed Sep 19
Checking
  1. Shopify order
    Reading
  2. Customer
    waiting
  3. Fulfillment
    waiting
  4. Cancellation window
    waiting
  5. Carrier, via ParcelPanel
    waiting

Nothing is written to your store. No refunds, cancellations or order edits by an AI.

3Step 3 of 6

Follows your funnel

Per category, you decide what it may do: check a fact, ask the customer one question, draft a reply, or hand over to a person.

  • Five block types: Trigger, Check, Ask, Draft and Hand off. Draw them on a canvas, one funnel per category.
  • Three starter funnels come with every account: Return and refund, Order change and Where is my package.
  • Checks read real facts: fulfilled, delivered, canceled, placed within N days. Every check explains its decision on the ticket trace.
Funnel: Return and refundPublished
YESNOTRIGGERReturn and refundASKWhich order?CHECKDelivered within 30 days?DRAFTReturn label replyHAND OFFA person decidesno: tagged, thread attached
Swipe to follow the funnel
Triggera categoryCheckreads an order factAskone question, onceDraftwrites the replyHand offto your team
4Step 4 of 6

Writes the reply

In your tone and the customer's language, citing the knowledge base article it used. If no article covers it, it says so instead of guessing.

  • In your tone and the customer's language, opening and signing off the way that language does.
  • Cites the knowledge base article it used, so you can see where an answer came from.
  • Macros with merge fields keep their formatting all the way to the customer. Auto-translate and thread summaries on paid plans.
Draft for reviewAI draft
TB
Reply to Tom Becker
t.becker@web.de, German
Return and refund
Your toneReply in GermanMacro: Return label{{first_name}}

Writing in German, in your tone

Citing the articleFormatting kept to the customer
Auto-translate for your team, paid plans

The English version for your team appears here once the draft is done, so nobody needs to read German.

Approve and sendEditDraft ready in 38s
5Step 5 of 6

You approve, or it sends

Review mode is the default. Switch auto-send on per funnel once you trust it. A held ticket always shows why it is waiting.

  • Review mode is the default on every funnel. The AI drafts, a person approves.
  • Switch auto-send on per funnel once you trust it. Only a draft that passed your checks goes out unattended.
  • Complaints and legal mail are always held for a person. A held ticket shows why it is waiting.
Funnel settings and inbox
Where is my package
Review mode. Every draft waits for a person.
  • EC
    Where is my order #8142?
    Emily Carter, English
    Held
    1. 1.Check: order fulfilled, yes
    2. 2.Draft: English, cites Shipping policy
    3. 3.Held: review mode is on for this funnel. Approve, edit or hand it over.
  • MS
    Pakken kom beskadiget
    Complaint. Always held for a person, on every funnel.
    Held
6Step 6 of 6

Escalates when a person should decide

Refunds, exceptions and complaints go to your team with the order, the thread and a suggested reply attached. The customer has already heard back. Nothing is left unanswered.

  • A hand-off tags the ticket: Cancel this order, Change this order, Exchange requested.
  • What the AI already collected from the customer arrives with it, so nobody asks twice.
  • Notes, mentions and notifications pull the right teammate in.
Hand-offChange this order
AK
Can I change the delivery address?
Order change funnel. Inside the change window, so a person updates the address.
Order change
AI
Packing the context.
Your team
Waiting.
Attached
  • Order #8150
  • Thread, 3 messages
  • Suggested reply
  • Collected: new address

The customer already has an answer: the AI told Aisha a colleague is updating the address. Nothing is left unanswered.

Set up in an afternoon.

Four steps, no implementation project, no engineer. The first drafts are waiting the same afternoon, in review mode, for you to read.

Solvias AI is included in every plan, including Free. No per-resolution fee, no credit card to start.

Start for free
  1. 1Connect a mailbox

    Gmail, Outlook or any IMAP and SMTP mailbox. Every inbound email becomes a ticket from then on.

  2. 2Connect your Shopify store

    Read-only access to orders, customers and fulfillments. Carrier tracking comes through ParcelPanel if you use it.

  3. 3Publish the three starter funnels

    Return and refund, Order change and Where is my package arrive as drafts. Read them, adjust the checks, publish.

  4. 4Invite the team

    Unlimited seats on every plan. The getting-started checklist on the dashboard tracks these four steps until they are done.

It cites the article. It tells you which one is missing.

The knowledge base is everything Solvias AI may read when it answers. No article that applies? The question lands in your Gaps list, with the ticket that raised it.

  • Cited, not guessed

    For any question without a funnel the AI drafts from your articles and names the one it used. It checks the draft against those articles before it reaches you.

  • One article, every store

    An organization article is read live by every linked store. Edit it once and all stores see the change. Customize or hide it per store when one store differs.

  • The gaps list

    Questions your knowledge base does not cover yet, each with the ticket that raised it. Write article opens the editor with the question already filled in.

app.solvias.io/knowledge
NA
Nordlys Apparel›Knowledge base
How this worksNew article

Everything the AI can read when it answers a ticket for Nordlys Apparel. 13 of 14 articles are in use here.

Show
All14This store9Organization5Not used here1
Search articles by title or text
ArticleWritten byUsed by the AI hereUpdated
Shipping policyWhere is my package

Orders ship within 1 working day with DHL. Delivery takes 2 to 5 working days across the EU.

This store
Always
2d ago
Return policyReturn and refund

Items can be returned within 30 days of delivery, unworn and with tags. Refunds land within 5 working days.

Organization
When relevant
5d ago
Black Friday shipping delaysWhere is my package

During the last week of November, add 2 working days to every delivery estimate.

Organization
Off
3w ago
Knowledge base gaps
3questions the AI could not answer from your articles

Do you ship to Switzerland?

Shipping inquiry

No article came closeOpen ticket

2h agoWrite article

Can I pay in three installments?

Payment

Closest article 41% similarOpen ticket

YesterdayWrite article

The Knowledge page as it works today, shown on our demo store, Nordlys Apparel.

The AI drafts. Your team still runs support.

Everything a team needs to work a ticket together is included on every plan.

  • Unlimited seats

    Every plan, including Free. Seats and stores are never billed.

  • Internal notes

    Leave a note on the ticket for the team. The customer never sees it.

  • Mentions and notifications

    Mention a teammate with @ in a note to pull them in. The bell keeps everyone up to date.

  • Macros

    Rich text with merge fields as chips. The formatting survives all the way to the customer.

  • Escalation tags

    Cancel this order, Change this order, Exchange requested. Set by the funnel when it hands off.

  • Admin logs

    A record of what changed in your organization and who changed it.

Built by people who run Shopify stores

Opinionated, because we answer these emails too.

Review mode is the default because a wrong reply costs more than a slow one, and the store is read-only because an AI should never issue a refund.

Funnels check the order before they promise anything, because what a customer says your policy is counts as a claim, not the policy.

Six months of tuning on real store tickets, from dropshipping stores to established brands, decided the rest.

About the six steps.

Dropshipping store or established brand, the questions are the same. More answers on the pricing page.

See all plans

The ticket goes to a person with the order, the thread and a suggested reply attached, and the question lands in your gaps list. Write the article once and the next one is handled without you.

No. Solvias reads your Shopify store and never writes to it. A refund, a cancellation or an address change is tagged and handed to a person, who does it in Shopify with the full context on the ticket.

It says so on the ticket: review mode on this funnel, a check that failed, a complaint, legal mail. Every check and every decision is on the ticket trace, in order.

Arthur and Bryan, two dropshippers and brand owners whose stores have done over 30 million in revenue. They built Solvias with a team of professional developers for their own support inboxes first, spent six months tuning Solvias AI on their own tickets, and then opened it to the public. It is opinionated because they are the customer.

Connect a mailbox and your Shopify store, publish the three starter funnels, and the first drafts are waiting the same afternoon. No implementation project, no engineer.

Built for Shopify stores

Connect a mailbox. Read the first draft this afternoon.

50 free tickets, no credit card, unlimited seats and stores. Solvias AI included. Nothing is sent until you approve it.

Start for free