Pay for tickets,
never for seats.
Slide to the number of support emails you reply to in a month. We pick the plan. The AI is in all of them.
- First 50 tickets free, no card needed
- No per-resolution fee
- Unlimited seats and stores
How many support emails do you reply to in a month?
A ticket is billed once you reply to it, whether you approve the Solvias AI draft or auto-send does it for you. Spam, bounces and mail you never answer are free.
400 tickets a month included, then €0.35 each if you go over.
The four plans.
The same Solvias AI on all of them. They differ in how many tickets are included and what an extra one costs.
One number on the bill. The AI is in the ticket.
Six things to know before you pick a plan. None of them has a footnote.
What a ticket is
A ticket counts when you or Solvias AI reply to it. Spam, bounces and unanswered mail are free. You are billed for answers, not for noise.
Over the plan
Paid plans meter the extra tickets: €0.35 each on Launch and Growth, €0.25 on Scale. Nothing stops and nothing jumps a tier. The extra tickets simply show on the invoice.
Seats and stores
Never billed. Invite the whole team and connect every Shopify store you run. Tickets are counted across all of them, on one bill.
AI included
AI drafts, auto-send, funnels and the knowledge base are in every plan, the free one included. No per-resolution fee. Gorgias charges $1 for every ticket its AI resolves; Commslayer meters AI messages on the side.
The free plan
50 tickets in total, not per month, and no credit card. At the 50th the AI pauses and the inbox keeps working, so no reply is lost. Pick a paid plan when you are ready.
Month to month
No annual contract. Change plans or cancel anytime. Invoices are issued by AB Collection LLC, the company behind Solvias.
For dropshipping stores and established brands.
Built by people who run Shopify stores, for both kinds. The same product, the same AI, the same rule on seats and stores: never billed.
A one-person dropshipping store
You get a support team you did not have. Every email arrives with a draft in the customer's language, checked against the order. You approve it or let it send, and the inbox stops being the thing you dread.
- First 50 tickets free, no card
- AI drafts and auto-send from day one
- Grow into Launch when the inbox does
An established brand with a team
Replies stay on tone whoever is on shift, because the AI writes in your voice and cites your articles. Your team only sees the cases that need a person: refunds, exceptions, complaints. Everyone else is already answered.
- Every store and every agent on one plan
- Complaints and legal mail always held for a person
- Priority support on Growth and Scale
Both get unlimited seats and stores, and the AI on every plan, the free one included.
How other helpdesks price their AI
Every plan of Gorgias, Commslayer, Re:amaze and Zendesk, explained with real monthly bills and sources.
An omnichannel helpdesk for ecommerce with an AI Agent sold per automated interaction.
An all-channel AI helpdesk for Shopify, priced per conversation with a pool of AI messages in every plan.
A per-seat helpdesk with live chat, social, SMS and voice, and an AI Agent billed per resolution past a small allowance.
A general customer service platform for every industry, priced per agent, with AI agents billed per automated resolution.
Before you pick a plan.
What merchants ask us about the bill, answered without a sales call.
Ask us anything elseA ticket counts when you or Solvias AI reply to it. Spam, newsletters, bounces and mail you leave unanswered are filtered or ignored and never counted. You pay for the answers you send, whether a person wrote them or the AI did.
Yes, on every plan, the free one too. AI drafts, auto-send, funnels and the knowledge base are part of the ticket price. There is no per-resolution fee and no separate pool of AI messages to buy.
On a paid plan nothing stops. Each extra ticket is metered at €0.35, or €0.25 on Scale, and shows on the invoice. On the free plan the AI pauses at 50 tickets and the inbox keeps working, so you can still reply by hand.
Yes, anytime. Plans are month to month, so you can move up when the inbox grows and back down when it is quiet. There is no annual contract to get out of.
50 tickets in total across the account, not per month, and no credit card. It includes AI drafts, auto-send, funnels, the knowledge base, and unlimited stores and team members. Auto-translate and AI summaries are on the paid plans.
Every payment comes with an invoice issued by AB Collection LLC, the company behind Solvias. VAT is handled according to your country's rules and shown on the invoice.
Yes, on every plan. Connect every Shopify store you run to one workspace. Stores are never billed; tickets are counted across all of them against one plan.
Cancel anytime. Plans are month to month and there is no notice period or contract. The free plan needs no card, so there is nothing to cancel if you decide it is not for you.
Built for Shopify storesStart on 50 free tickets. Pay when the inbox grows.
No credit card, unlimited seats and stores, and the AI from the first email. Nothing is sent until you approve it.
Start for free