Pick Re:amaze if you need live chat, SMS, voice or video calls next to email, or one inbox for several brands. It covers far more channels than we do, and a one-person team can start at $29 a month.
Pick Solvias if your support is mostly email and your team is growing. With 3 people at 400 tickets a month and the AI handling 60%, Re:amaze Basic comes to $278 a month. Solvias is €99, with unlimited seats.
Solvias vs Re:amaze at a glance
| Compared on | Solvias | Re:amaze |
|---|---|---|
| Price | ||
| Free option | Free plan, 50 tickets in total, no card | 14-day trial, no free plan |
| What you pay for | The ticket you reply to | Each team member, then each AI resolution past the allowance |
| Entry price | €29 a month, 100 tickets | $29 per team member a month (Basic) |
| How the AI is billed | Included in every plan | 5, 10 or 20 resolutions per user a month, then $0.85 each |
| Seats | Unlimited on every plan | Paid per team member, or unlimited on the $59 Starter plan capped at 500 conversations |
| Annual discount | Month to month | 10% off |
| AI and control | ||
| AI drafts and auto-replies | AI Agent, labeled Beta, plus reply drafting | |
| Review mode before anything is sent | The default for every category | Not stated on the pricing page |
| Refund or cancel orders from the helpdesk | No. Read-only on your store | Yes, plus draft orders |
| Checks the real order before replying | AI Agent reads Shopify products and orders | |
| List of questions your knowledge base misses | Every plan | FAQ suggestions |
| Channels and data | ||
| Live chat and social | Every plan | |
| SMS and voice | Pro and up | |
| Video calls and co-browsing | Video on Plus, Peek co-browsing | |
| Several brands in one inbox | Unlimited stores on every plan | Pro and up |
| Where data is hosted | EU | DPA lists Amazon Web Services, United States |
What Solvias and Re:amaze cost at four volumes
Same store, same tickets, 3 people on the team. The AI resolves 60% of tickets, and we used the cheapest Re:amaze plan with the AI Agent: Basic at $29 a seat, monthly billing.
| Tickets a month | Re:amaze | Solvias |
|---|---|---|
| 100 | $125 Basic, 3 seats + 45 resolutions | €29 Launch |
| 400 | $278 Basic, 3 seats + 225 resolutions | €99 Growth |
| 800 | $482 Basic, 3 seats + 465 resolutions | €239 Growth + 400 extra |
| 1,500 | $839 Basic, 3 seats + 885 resolutions | €299 Scale |
Re:amaze monthly billing, checked October 1, 2026. Basic includes 5 AI resolutions per user, so 15 here; each one after that is $0.85. Re:amaze grows with every seat: a one-person store at 100 tickets pays about $76. Its $59 Starter plan covers unlimited members and 500 conversations, but its AI allowance is not published. Re:amaze bills in dollars, Solvias in euros.
Per seat or per ticket: what changes on the bill
Re:amaze prices per team member: $29 on Basic, $49 on Pro and $69 on Plus each month. Every new hire, part-timer or freelancer during peak season adds a seat.
Its AI Agent comes with a small allowance per user: 5 resolutions on Basic, 10 on Pro, 20 on Plus. After that, each one costs $0.85. A three-person team on Basic gets 15 a month, which a store with 400 tickets uses up in its first days.
Solvias prices per ticket you reply to. Seats are unlimited on every plan, and Solvias AI is included whether it writes the reply or a person does. Adding people never changes the bill. Volume does.
To be fair: for a single person with low volume, Re:amaze can be close. One seat on Basic is $29, about what our Launch plan costs. The gap opens as the team and the AI's share grow.
Channels: where Re:amaze does far more
Re:amaze is built as a multi-channel inbox. Basic covers email, live chat and social, including Facebook, Instagram and X. Pro adds SMS and voice. Plus adds video calls. It also offers a status page and Peek, a live co-browsing tool.
Solvias does email for Shopify stores and nothing else: Gmail, Outlook or any IMAP and SMTP mailbox. No chat widget, no social DMs, no phone.
If your customers expect a chat bubble or a callback, Re:amaze fits better. If they write to your support address and the volume is the problem, a tool built only for email keeps things simpler.
What the AI and your agents can do in Shopify
From a Re:amaze conversation, agents see orders, items, fulfillments and refund status. They can refund and cancel orders and create draft orders. Its AI Agent, labeled Beta on the site, uses your response templates, custom AI context and Shopify product and order data.
Solvias has read-only access to your store. It reads the order, the fulfillment and the carrier tracking, and it never refunds, cancels or edits. A refund request goes to a person with the order and a suggested reply attached.
Every Solvias category also starts in review mode. Solvias AI drafts, someone on your team approves. You switch on auto-send per funnel once the drafts match what you would have written.
How Solvias keeps answers accurate
In Solvias you build a funnel for each type of question. A where-is-my-order funnel can check whether the parcel shipped before the AI writes. A cancellation funnel can check whether the order is still inside your window.
When a question isn't covered by your knowledge base, Solvias AI hands it to you instead of guessing. The question lands in a Gaps list, linked to the ticket that raised it, so you write the article once.
Where your customer data lives
Re:amaze's data processing agreement lists Amazon Web Services in the United States as its datacenter. We found no EU hosting option on its pricing, DPA or GDPR pages.
Solvias stores data in the EU, encrypted at rest, and never uses your emails to train shared models.
Trying Solvias next to Re:amaze
You can test Solvias without touching your Re:amaze setup. Connect your support mailbox and Shopify, and Solvias AI drafts in review mode while Re:amaze keeps handling chat and social.
- Day 1: connect the mailbox and the store, publish the starter funnels
- Week 1: hold the Solvias drafts against the email replies your team sends
- Week 2: turn on auto-send for one category, usually where is my order
- After that: move email to Solvias and keep Re:amaze only for the channels you still need, or drop it
The first 50 tickets are free with no credit card, so the trial costs nothing but an afternoon.
Who is behind each tool
Re:amaze has been on the Shopify App Store since 2014. It has a 4.4 rating from 180 reviews and the Built for Shopify badge, and describes itself as handcrafted in San Jose, California.
Solvias is new. We are Arthur and Bryan, dropshippers and brand owners with over 30 million in revenue across our stores. We built Solvias for our own support inboxes and tuned Solvias AI on our own tickets for six months before opening it up. Read our story.
Solvias or Re:amaze: which one to pick
Pick Re:amaze if
- You need live chat, SMS, voice or video calls next to email
- You run several brands and want them in one inbox with chat on each
- You are a team of one or two with low volume
- You want agents to refund and cancel orders from the conversation
Pick Solvias if
- Most of your support arrives by email
- Your team is growing and you don't want to pay per seat
- You want the AI included instead of $0.85 per resolution
Solvias vs Re:amaze: questions
Is Solvias a good Re:amaze alternative?
For Shopify stores whose support is mostly email, yes. You get Solvias AI in every plan and unlimited seats. If you rely on chat, SMS, voice or video calls, Re:amaze covers channels we don't.
Is Solvias cheaper than Re:amaze?
For teams, usually yes. With 3 people at 400 tickets a month and the AI resolving 60%, Re:amaze Basic comes to $278 and Solvias Growth to €99. A single person with low volume can pay less on Re:amaze Basic.
Does Re:amaze charge per user?
Yes. Basic is $29, Pro $49 and Plus $69 per team member a month, 10% less on annual billing. The Starter plan is $59 flat for unlimited members and up to 500 responded conversations a month.
Can I use Solvias and Re:amaze together?
Yes. You can keep chat in one tool and move email to Solvias. Solvias drafts in review mode, so nothing is sent until someone approves it.
Does Solvias have live chat or SMS?
No. Solvias handles email only, from Gmail, Outlook or any IMAP and SMTP mailbox.
Where does each store its data?
Solvias stores data in the EU. Re:amaze's data processing agreement lists Amazon Web Services in the United States.
Every number about another product on this page comes from its own public pages, checked on October 1, 2026. Prices change, so check their page before you decide. Spot something out of date? Write to info@solvias.io and we fix it.