Usage you can see, AI you control, and a smarter inbox

A new notification bell keeps your whole team up to date. Mention a teammate with @ in a ticket note to pull them in, and owners can send announcements to everyone in the organization.

A new Check step lets your funnel take a different path based on the actual state of an order, such as whether it is fulfilled or a pre-order, so answers match reality instead of guessing. Pair it with a managed list of your own store facts that the AI can check before it drafts.

The context panel now shows a customer's previous tickets right next to the conversation, so agents get the full picture without digging.

When a funnel reaches an answer you have already written as a macro, Solvias can now send that macro verbatim instead of rephrasing it, so your tested wording goes out exactly as intended.

Billing now counts a ticket only when the AI actually spent effort on it, and every trial runs on one simple 50-ticket budget, so what you pay lines up with what you use.

Turning AI off now truly stops every AI action, including manual draft, reply, refine, translate, and summary, not just the automatic pipeline. Owners can also pause AI across the entire organization in one click.

If a payment fails, your organization stays active through the normal retry window instead of being cut off immediately, so a hiccup with a card does not interrupt support.

Messages from the same customer now merge into one ticket within a tighter, more sensible 14-day window, reducing accidental thread mix-ups.

Replaced the browser's built-in confirm pop-ups in funnels and billing with Solvias's own dialog, plus a round of quiet reliability and retention housekeeping behind the scenes.